ST. PAUL, Minn. (AP) — After trimming call wait times and resolving website issues, Minnesota’s health insurance exchange is still struggling to transfer its enrollment data to health plans.
Representatives from the companies who sell insurance on MNsure say they still haven’t received adequate files from the state exchange. It’s a crucial step to bill customers for their plans and send out insurance cards for coverage effective January 1st.
Joel Ulland from UCare told MNsure’s board Wednesday the data his company has received from the exchange has been full of duplicates and errors. He says it’s been unusable.
Eileen Smith, spokeswoman for the Minnesota Council of Health Plans, says that’s largely been the case for all four insurers on MNsure.
State officials say fixing the issue is their top priority.